Shipping, Returns, and Money Back Guarantee Policies

Processing Times

Orders take 1-2 business days to process after placing the order before shipping out. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (with the plastic safety seal in-tact). It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact us at info@leefyorganics.com to arrange your return ahead of time.

Returns sent back without prior email notification will not be accepted.

Customers are responsible for paying for the shipping costs for returning their item. Shipping costs are non-refundable. 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Express Shipping

Orders take 1-2 business days to process at the fulfillment center, and 2 business days to ship.

Lost in Transit

  • Domestic -If the order has not been delivered and the tracking number has not updated for 15 days we can file a lost in transit claim. 15 days must pass with no tracking updates before we are able to file a claim and process a refund or replacement.
  • International - if the order has not been delivered and the tracking number has not updated for 30 days we can file a lost in transit claim. 30 days must pass before we are able to file a claim and process a refund or replacement.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email at info@leefyorganics.com. Customers are responsible for the return shipping fees and new order shipping fees.

Shipping

Orders are shipped during business days, except holidays.  Your order will typically ship within two business days of your order being placed.

International Shipping

International shipping is available, but custom fees and VAT may apply. Contact us for the details!

 

30-Day Money Back Guarantee 

We want you to feel confident trying Leefy Organics. If you are not satisfied with a product, you may request a refund within 30 days of delivery, subject to the terms below.

  • Our 30-Day Money-Back Guarantee applies to one opened bottle of each eligible product per customer/order. This allows you to try the product and determine whether it is right for you.
  • If your order contains multiple bottles of the same product, only one opened bottle of that product is eligible under the Money-Back Guarantee.
  • Any additional bottles of the same product must be unopened, unused, and have the original safety seal intact to qualify for a refund.
  • Opened additional bottles of the same product are not eligible for a refund.
  • Refund requests must be submitted within 30 days of the order being delivered.
  • Customers may be asked to provide their order number and feedback regarding their experience with the product.
  • Unopened products that are required to be returned must be received and inspected before the applicable refund is issued.
  • Original shipping charges and return shipping costs are non-refundable, except where required by law or in cases where Leefy Organics made an error with your order.
  • Refunds are issued to the original form of payment.